Introducing the good services scale – Lou Downe

I made a scale to measure the quality of services using the 15 principles of Good Service design. Here's why. When I wrote Good Services I made a pledge - to write something useful, and above all simple. I deliberately didn't include any kind of matrix, 'canvas' or score into the book because hell is…

Good Services: Decoding the Mystery of What Makes a Good Service

Introducing The Citizen Design Corps, Republic of Korea's public

Good Services: Decoding the Mystery of What Makes a Good Service

Good Services: How to Design Services that Work: Downe, Louise

Catalyst Resource - How to use the Good Services Scale to measure

Good Services by BIS Publishers - Issuu

Lou Downe > SERVICE DESIGN DAYS

Good Services: How to Design Services That Work : Downe, Louise

Good Services: How to Design Services that Work: Downe, Louise